Thank you, printninja, for taking the effort as well as responding with alacrity.
- is the crux of the matter – TL;DR of your reply is: “en oh NO!”
Pardon me and other fools who are disturbing the life of the almighty developers by shoving money into their faces – I’m sure if it were up to them, a lot of us might have been flogged.
How dare we not sniff around the corners, snoop around forums we didn’t know the existence of, researching about problems which have arisen because the developers couldn’t give a flying fig for people who pay them money – whom the rest of the world recognises as “C-u-s-t-o-m-e-r-s” – because the developers are the Chuck Norrises of software who set the standards of acceptable User Interface and User Experience.
You, sir, are too generous with your advice ref. 4. I beg forgiveness for having impinged on your and the developers’ exalted existence. Stupid people like me shouldn’t even be allowed access to a computer, no?
“Refund” – the panacea to any kind of feedback which isn’t fawning over the celebrity developers, fan-boi’ing over this wondrous creation which they’ve gifted to mankind! Listening to paying users is for losers – they’re the Gangsta devs living the Thug life!
For people who get triggered over n-words and me-toos, who assert the right to be addressed as ‘they’ and all kinds of First-World-Problems cancel-culture vociferously protesting against being slotted into stereotypes and against being judged, you were quick to make assumptions about what I may have done (or not) and patronisingly dispensed useless ‘advice’. Arrogating to yourself the position of a defence lawyer of the developers. Could they not be bothered to respond to paying customers’ concerns themselves?
I anticipate that my reply is going to set, both you, and them, on fire. And the only way to “punish” me is that they could cancel my licence and refund my payment.
But this could have been handled in a positive way – simply saying in short, “we regret that the feature you ask is not available at present, but we are acutely aware of it’s demand since we have received similar feedback from our valued customers since quite a few years. Implementing it is on our to-do list, although, not a priority at present.”
Being perceptive to paying customers’ needs is what drives most ethical, profitable companies in the world. Brusqueness is unwarranted. Especially since it tends to engender a like response. Usually.
I still have hope that my concern – and it’s the concern of many others, I’m just the one who voiced it – reaches the developers. And that they’re good, kind human beings who will respond with sensitivity. Heck, even if they don’t care about altruism, they should care about the reputation of their company in these “social-media” times.
Hoping for the best. Expecting the worst. Signing off.