With the EU’s mandatory digital withdrawal button requirement (Directive EU 2023/2673) having officially gone into effect last month (June 2026), I’m looking into how to handle compliance for a store built on Reflow.
For context, the directive requires that any online store selling to EU consumers must provide a prominent, frictionless, unauthenticated digital path to cancel contracts/orders. It essentially mandates a self-service flow, working for both logged-in users and guest checkout, consisting of:
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A clear “Withdraw from contract” button/link visible during the statutory 14-day window.
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A form allowing the customer to identify their order (e.g., via Order ID and Email) without requiring a password/login.
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An immediate, automated, timestamped confirmation receipt sent to the consumer upon submission.
I’ve combed through the Reflow documentation and release history, but I haven’t found any native, out-of-the-box components or automated toggle switches for a self-service cancellation/withdrawal flow for EU customers. Currently, it looks like refunds and cancellations still require manual admin intervention via the Reflow Dashboard, or custom code to update order states
Are there any plans to introduce a native frontend component or automated workflow for this in Reflow’s core toolkit soon?